Contact us
For app issues, membership questions, bookings or anything else, email us. We reply within 2 business days.
Support hours: Weekdays 10:00–18:00 JST (closed weekends, public holidays and the New Year period)
Messages received outside these hours are answered from the next business day. For anything urgent on the day of a session, use the members' LINE group (Japanese) or WhatsApp (English).
App FAQ
- Can't sign in — Enter your registered email and a 6-digit code will be sent to you. If it doesn't arrive, check your spam folder or email us above.
- Cancelling a booking — Open the session in the Schedule tab and tap Cancel. Waitlisted members are promoted automatically.
- Reporting content / blocking a member — Use "⚠ Report this post" and "🚫 Block this member" on any post's detail view. Reports go only to the operators. You can unblock anytime from your profile.
- Camera & photo permissions — Used only when you set a profile photo. You can change permissions anytime in the Settings app.
- Apple Health / Strava — Connect from the Training tab; read-only import of your own workouts. Disconnect anytime.
- Cancelling membership — Let us know by email or in the app by the day before your next renewal date. See the terms.
- Deleting your account and data — Email us and we will delete your data promptly, except where retention is required by law.
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